For a product purchased to be returned, kindly ensure their evident proof and valid documentations:
- Proof of Purchase – the document handed over to you together with the product, on delivery
- Original packaging – Container box or bag delivered with the product
- Any free promotional items – gifts or accessories delivered with the purchased item
- Valid return reason – Mentioning whether the product is still;
- Unused (in new condition)
- Sealed (with intact packaging)
- Complete (inclusive of all promotional products)
- Not damaged (intact, no scratches)
- Tags & labels attached
We do however advise that you inspect the product thoroughly on delivery and if un qualified to your standards, reject it immediately. Failure to which, on realizing the product is not what you had requested for, delivery fees to our locations: The Mirage Plaza will be incurred on your account and not claimable to Kumkang Kind Beauty or any of its affiliates.
We do not accept or make a refund in monetary value but instead, create a credit value of the similar amount or refund the same product.
Refund is nor acceptable on any purchase should the Primary package be open / tampered with.
For a returned product, ensure you do a follow up on both email and phone calls.